Terms & Conditions

please read carefully

These terms and conditions apply to all contracts made by Sanctuary Bathrooms Limited for the supply of goods and services. Acceptance of delivery of the goods contained in the signed order confirmation shall be deemed conclusive evidence of the customer’s acceptance of these Conditions. By accepting these Conditions the customer confirms that he/she has not relied on any other verbal or written representations by any representative of Sanctuary Bathrooms and that both the order/quotation and these Conditions shall constitute the entire agreement between the customer and Sanctuary Bathrooms.

1. Sanctuary Bathrooms’ quotation and order confirmation constitute an invitation to treat and not an offer, which can be withdrawn or amended by Sanctuary Bathrooms at any time prior to written acceptance. A contract shall be formed upon receipt by Sanctuary Bathrooms of a signed order confirmation and deposit from the Customer.

2. Sanctuary Bathrooms do not represent or warrant that the measurements provided by the customer are correct and Sanctuary Bathrooms will not be held liable for any losses whatsoever caused as a result of incorrect measurements provided to Sanctuary Bathrooms by the customer or any other workmen.

Goods supplied
3. All goods supplied shall remain the property of Sanctuary Bathrooms until the full contract price has been paid. Sanctuary Bathrooms have the right to enter the customer’s premises at reasonable notice to repossess Sanctuary Bathrooms’ goods where the full contract price has not been paid.

Payment terms
4. All goods must be paid for prior to their delivery (unless otherwise agreed in writing with a Director of Sanctuary Bathrooms). Time of payment is of the essence. Ownership of the goods shall remain with Sanctuary Bathrooms until payment is received in full.

5. Payment is required as follows: Supply of goods: 25% deposit on order and 75% on or before delivery of goods.

6. Supply & installation of goods: 25% deposit six weeks prior to commencement of installation, 60% on commencement of installation and 15% on satisfactory completion. Full payment for special order items is required on order as these items are non-returnable.

7. If full payment is not received as required under clause 6 above, Sanctuary Bathrooms are entitled to charge interest at their discretion at 4% over Natwest base rate.

8. Delivery and completion dates are approximate: but Sanctuary Bathrooms will endeavor to meet the customer’s requirements. Delivery dates mentioned in any quotation or order confirmation or elsewhere are approximate only and not of any contractual effect and Sanctuary Bathrooms shall not be under any liability to the customer in respect of any failure to deliver on any particular date or dates. Any specific timing requirements of the customer must be notified in writing to Sanctuary Bathrooms before signing these Conditions with which Sanctuary Bathrooms shall endeavor (and not represent or warrant) to comply.

9. Special Orders goods – Delivery times are quoted from the manufacturer and are not a guarantee as to when goods will arrive or installation should commence. We recommend that work does not commence until special order goods are delivered to the customer’s premises / site.

10. Each delivery, or part delivery represents a separate contract and failure or delay of any delivery shall not affect or prevent any other contract in respect of any other delivery or other part delivery.

11. As timing of delivery is not of the essence Sanctuary Bathrooms will not be liable for any delay or the consequences of any delay in delivery or performance of its obligations under the contract howsoever caused whether advised to Sanctuary Bathrooms in advance or not.

12. The bathroom(s) and applicable loft space need to be completely cleared, available and accessible for work to be undertaken.
Sanctuary Bathrooms will not be liable for any delays as a consequence of the bathroom(s) not being clear and ready for installation works.

13. Sanctuary Bathrooms will not be liable for any delay of the consequences of any delay in commencement or completion of installation works howsoever caused. Sanctuary Bathrooms shall not be liable to any customer, firm, company or person in respect of any claim for any loss of profit, consequential loss or damage. The client represents that they hold full insurance cover on their buildings and in the event that any damage is caused the client will seek compensation from such policy.

14. Sanctuary Bathrooms will not be liable for any occasional damage caused by removal of any existing fittings or tiles which the customer wishes to retain.

15. Workmanship; Sanctuary Bathrooms confirm that the installation and works will be carried out with reasonable skill and care by suitably competent tradesmen and the installation will be completed to a reasonable and professional standard.

16. Sanctuary Bathrooms reserve the right to engage subcontractors in any aspects of the installation if required.

17. Any complaint or claim in connection with the installation works must be notified in writing by recorded delivery to Sanctuary Bathrooms within two weeks of the completion of the installation works otherwise the installation works are deemed to have been satisfactorily completed. At such time, all outstanding monies shall immediately become payable by you the customer to Sanctuary Bathrooms.

Damaged/Scratched goods
18. Supply of goods; A thorough inspection of all goods must be made before they are signed for (especially special order items). Sanctuary Bathrooms accepts no responsibility for damaged or scratched goods once the goods have been signed for by the customer.

19. Special order goods are all items marked ‘special order’ on your order confirmation. These goods cannot be returned to Sanctuary Bathrooms unless they are faulty.

20. Other goods may be returned to Sanctuary Bathrooms provided prior written consent has been given. If the goods are faulty they shall be replaced at no cost to the customer. If the goods are not faulty, the customer will be invoiced to cover the cost of transport, administration and restocking (being 15% of the recommended retail price). In all cases the goods must be in the undamaged original packaging and in a resaleable condition and returned to Sanctuary Bathrooms within 28 days from the date of the order confirmation.

21. Any claim in connection with non-delivery or damage must be notified in writing by recorded delivery to Sanctuary Bathrooms within two working days of the delivery date otherwise any alleged breach is deemed to have been waived by the customer.

Warranty and Liability
22. All descriptions and illustrations contained in brochures, price lists, advertisements issued or communicated by Sanctuary Bathrooms to the customer are for indicative purposes only and do not form any part of the contract. The customer has the benefit of the manufacturers and/ or suppliers warranty details of which can be found within the product installation instructions. Sales by Sanctuary Bathrooms are not sales by sample and where Sanctuary Bathrooms has provided a sample to the customer this shall not imply any warranty or obligation of conformity with the sample.

Coloured products are subject to colour variation.
23. Sanctuary Bathrooms reserve the right to provide notice of a cancellation of a contract prior to delivery of goods and/or commencement of installation. In that event Sanctuary Bathrooms liability will be limited to repayment of any deposit paid.

24. Sanctuary Bathrooms shall not be liable in respect of any claim for any loss of profit, consequential loss or damage howsoever caused.

25. Any provision or term of these Conditions which is or may be void or unenforceable shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect any of the remaining provisions or terms. 16 August 2010

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  • What people say

    "Attention to detail and the first class workmanship for which we are very satisfied."Mr and Mrs D, Shepperton

    "Bathroom fab.  Richard did a great job.  SOOOO much easier having one person doing all of it instead of worryingMr & Mrs M, Sunbury on Thames

    "We decided to proceed to installation, with Sanctuary Bathrooms, because we felt that we could trust you, with your friendliness,Mr and Mrs B, Weybridge, Surrey

    "We were very impressed with the quality of work, your manner and your ability to handle a nosy 3 yearMr P, Chertsey

    "So impressed by your professional and friendly service. Very many thanks to you all."Mrs A, Esher

    "We have also had endless praise from both our friends and family on what a terrific job you have done"Mr and Mrs H, Shepperton

    “Thank you both for your help, patience and efficiency when organizing our cloakroom and bathroom."Mr and Mrs N, Esher, Surrey

    “Both my wife and I are very pleased with the bathroom and also the time and attention you spent withMr and Mrs E, Isleworth

    “Many thanks for the wonderful bathroom that you’ve created for us, even better than we could have hoped"Mr T, London

    “Thank you so much for a beautiful cloakroom refurbishment.  It certainly is a vast improvement on what we had before.”Mr and Mrs B, Shepperton

    “We are very pleased with the outcome. The installation was carried out with the utmost care and skill"Mr and Mrs K, Addlestone

    “We just wanted to say a very big thank you. We love our new rooms which have been created toMr and Mrs F, West Molesey

    “The showroom reflected our taste, the 3D plan view was very helpful in showing what to expect"Mr and Mrs M, Weybridge

    "The standard of workmanship was excellent – beyond our expectations."Mr and Mrs J, Walton on Thames

    “Thank you so much for a beautiful cloakroom refurbishment.  It certainly is a vast improvement on what we had before.”Mr and Mrs B, Shepperton

    "Confidence inspired by their professionalism, flexibility and friendly service"Mrs S, Ashford

    "What was once a pokey and dismal room has now been transformed beyond all my expectations"Mr B, Laleham

    "Thank you again for your good humour, nothing was too much trouble, and excellent service.”Mr and Mrs L, Walton on Thames

    "I have never experienced such an entirely professionally managed building project. Quite simply – we love it!!!”Mrs S, Shepperton

    "We are delighted with our shower room, its concept has worked very well particularly given the limited space"Mr and Mrs S, Shepperton

    "Dan & Emily's personal approach gave us confidence that you would do a good job.  Richard was excellent, we areMr A, Weybridge, Surrey

    "Very pleased with our finished rooms, both have the 'wow' factor.  Lots of complements from famiy and friends."Mr and Mrs H, Ickenham

    "The work team were both fun & professional, leaving my flat tidy & clean daily was a huge bonus"Mrs B, Weybridge

    "I can honestly say that when he left the house at the end of the first day it was cleanerMrs A, Middlesex

    "Attention to detail and the first class workmanship for which we are very satisfied."Mr and Mrs D, Shepperton

    "Nothing was too much trouble for you and the work was carried out in a truly professional manner by yourMr W, Addlestone

    “Everyone is delighted with the bathroom and would like pass on their thanks for all your hard work"Mr and Mrs T, Weybridge

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